Your Voice Matters to Us

At Matthew Flinders Care Services we are committed to providing safe, professional, high quality care services.  Your feedback is welcomed and could make us aware of problems we don’t know about, so we want to hear from you.

Feedback gives you the opportunity to let us know if you think we are doing something really well, if you have any suggestions or ideas to enhance what we do.  

Complaints are important to us as they let us know that you have a concern about a service that you are receiving and this helps us to continuously improve what we are doing. 

You can make a complaint without fear of reprisal. Your complaint will be handled respectfully, confidentially and fairly.

Whistleblowing disclosures can be made if you have a serious issue to raise, where you think Matthew Flinders Care Services or one of our workers has broken the law.